SHIPPING AND RETURNS
It takes us 2-5 business days to produce and prepare the map. Individual order takes 2-4 weeks to get ready for shipping.
SHIPPING COST & DELIVERY TIME
Taxes and customes are not included into the price or shipping cost within EU countries.
Taxes and customs (VAT, GST, or other country taxes) are not included into the price or shipping cost. Customs and import taxes are the responsibility of the buyer. The amount of taxes depends on your country’s laws, usually it is around 25 – 60 EUR. You will receive an email from your local customs authorities asking for payment to have your order processed through customs. If you need more information, we recommend contacting your local customs office, UPS office or our team to check the rates for items purchased at the EU before placing an order.
On shipping day you will receive a seperate email with a tracking number from UPS and a link where you can track your order. If you haven’t received a shipping confirmation email from UPS, please contact us email@example.com
If you changed your mind or you are unhappy with the ordered map, you may return it undamaged, unused and packed in the same condition it arrived in. We accept returns and exchanges on items that are not custom made or personalized within 14 days after you received the map.
- If you wish to return or change the product, please inform us to this email: firstname.lastname@example.org
- We will create and send you UPS shipping label for the return. You just will need to attach the shipping label to the box and call your local UPS office for a pick up.
- The map must be returned to us by using the same courier that delivered it to you (UPS).
- All items of the map must be in new condition and original packaging.
- When returning the map, you should make sure that it is securely wrapped in the same way as you received it. You are responsible for the package until it is received by us.
- Once we receive the item back, we will send you a confirmation to the email address you provided. Please allow us 1-3 business days for the refund to process.
- Please note that you must pay the costs of returning the items if you change your mind. A return shipping cost (the delivery cost table above) and custom processing fee 22 EUR (when the return is from non EU) will be deducted from the refund.
Feel free contacting our team by email: email@example.com and we will help you during the return process.