SHIPPING AND RETURNS
It takes us 2-5 business days to produce and prepare the map. Individual order takes 2-4 weeks to get ready for shipping.
SHIPPING COSTS & DELIVERY TIMES
* Taxes and customes are not included into shipping cost. You may be requested to pay custom taxes and additional fees when your order arrives to your country. Theses costs are the responsibility of the buyer and are settled at the given customs office. If in doubt, we recommend contacting your local customs office or UPS office (or our TEAM) to check the rates for items purchased at the EU before placing an order.
On shipping day you will receive a seperate email with tracking number and a link where you can track your order. If you haven’t received a shipping confirmation email from UPS within 2 business days, please contact us.
RETURNS & EXCHANGES
If you changed your mind or you are unhappy with the ordered map, you may return it undamaged, unused and packed in the same condition it arrived in. You may return the map within 14 days.
- If you wish to return or change the product, please inform us to this email: firstname.lastname@example.org
- We will create and send you UPS shipping label for the return. You just will need to attach the shipping label to the box and call your local UPS office for a pick up.
- The map must be returned to us by using the same courier that delivered it to you (UPS)
- When returning the map, you should make sure that it is securely wrapped in the same way as you received it. You are responsible for the package until received by us.
- Once we receive the item back, we will send you a confirmation to the email address you provided. Please allow us 1-3 business days for the refund to process.
- Please note that you must pay the costs of returning the items if you change your mind. A return shipping cost (the delivery cost table above) and custom processing fee 22 EUR (when the return is from non EU) will be deducted from the refund.
- We do not exchange or accept returns on custom orders.
Feel free contacting our team by email: email@example.com and we will help you during the return process.